Attention to the citizen

Welcome to COTECMAR's citizen service system, in this space you can make use of the different tools that we put at your disposal, your opinion is very important to us! Remember that you can access our Data Processing Policy   to have more information about the purpose of data collection.

Expression of pleasure or satisfaction for a good or services rendered.

Icono, Agradecimiento

Request made by a natural or legal person, public or private, related to the issues under its responsibility and within the framework of its competence, whose response is a concept that is not mandatory or execution.

Icono, Consulta

You can leave us your details and we will contact you via email or phone call.

Icono, Cotizaciones

Expression of an idea or proposal to improve the Institution's service or management.

Icono, Sugerencias

Request made to obtain copies or photocopies of documents held by the Entity.

Icono, Petición de documentos

Request for information and orientation related to the services provided by the Entity.

Icono, Petición de información

Expression of dissatisfaction (protest, censure, discontent, disagreement) made with respect to the conduct or actions of an official of the Entity in the performance of his or her duties.

Icono, Quejas

Expression of dissatisfaction about the non-compliance or irregularity of any of the characteristics of the services offered by the Entity or their improper provision.

Icono, Reclamos

Bringing to the attention of a competent authority of a possibly irregular conduct, so that the corresponding criminal, disciplinary, fiscal, administrative sanctioning or professional ethics investigation may be carried out. (PQRS).

Icono, Denuncias

It is understandable that some people do not feel comfortable disclosing their contact information, for whatever your reason we have this channel available.

Icono, Solicitudes anónimas
 

MONITORING PORTAL

¡Now you can know the status of your request!

Portal
 

CUSTOMER SERVICE

If you prefer to call us or receive advice from our customer service team, please contact us through any of the following channels:

Phone

(605) 6439491 Ext. 1851 y Ext. 1206

E-mail address

servicioalcliente@cotecmar.com
info@cotecmar.com

Address

Cartagena-Colombia
-Zona Industrial Mamonal Km 9
-Carrera 2da Base Naval A.R.C. Bolívar

Hours of operation

Monday to Friday from 07:30 am to 04:00 pm

PQRs Management Report

You can now download the latest PQR management report.

DOWNLOAD

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